1. Information We Collect
Personal InformationWhen you make a reservation or use our services, we may collect the following personal information:
Contact Information: Name, email address, phone number, mailing addressIdentification: Government-issued ID, passport details (as required by law)Payment Information: Credit/debit card details, billing address (processed securely through payment gateways)Reservation Details: Check-in/check-out dates, room preferences, special requestsGuest Preferences: Dietary requirements, accessibility needs, service preferencesAutomatically Collected InformationWhen you visit our website, we automatically collect certain information:
Device Information: IP address, browser type, operating systemUsage Data: Pages viewed, time spent on site, clickstream dataLocation Data: General geographic location based on IP addressCookies: Small data files stored on your device (see Cookie Policy section)
2. How We Use Your Information
We use the collected information for the following purposes:
Reservation Management: Process and confirm your bookings, send booking confirmationsService Delivery: Provide accommodations, dining, spa, and other resort servicesCommunication: Send booking updates, respond to inquiries, provide customer supportMarketing: Send promotional offers, newsletters, and special announcements (with your consent)Personalization: Customize your experience based on preferences and past staysLegal Compliance: Comply with applicable laws, regulations, and government requestsSecurity: Protect against fraud, unauthorized access, and ensure guest safetyAnalytics: Analyze website usage to improve our services and user experience
3. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Types of Cookies We UseEssential Cookies: Required for website functionality (booking system, login)Performance Cookies: Help us understand how visitors use our websiteFunctionality Cookies: Remember your preferences and settingsMarketing Cookies: Track your browsing to deliver relevant advertisements Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to refuse or delete cookies.
4. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share your information with:
Service Providers: Payment processors, booking platforms, email service providersBusiness Partners: Tour operators, activity providers (only with your consent)Legal Authorities: When required by law or to protect our legal rightsCorporate Transactions: In case of merger, acquisition, or sale of assetsAll third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
SSL encryption for data transmission on our websiteSecure payment gateways for financial transactionsRegular security audits and malware scanningAccess controls and authentication for employee accessRegular staff training on data protectionHowever, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy PolicyComply with legal, accounting, or reporting requirementsResolve disputes and enforce our agreementsTypically, we retain booking and guest information for 7 years for tax and legal compliance purposes. Marketing data is retained until you opt out or request deletion.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about youCorrection: Request correction of inaccurate or incomplete informationDeletion: Request deletion of your personal information (subject to legal requirements)Portability: Request transfer of your data to another service providerOpt-Out: Unsubscribe from marketing communications at any timeRestriction: Request restriction of processing in certain circumstancesObject: Object to processing based on legitimate interestsTo Exercise Your Rights: Contact us at info@mysterymazeresort.com or call +
91 8590105054. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
Our website may contain links to third-party websites (booking platforms, social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website with a new “Last Updated” dateSending an email notification to registered users (for significant changes)Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: