Welcome to Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) . These Terms and Conditions (“Terms”) govern your use of our website and services, including all reservations, accommodations, and facilities. By making a booking or using our services, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree with any part of these Terms, please do not make a reservation or use our services.
1. Acceptance of Terms
By accessing our website, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Cancellation Policy.
These Terms constitute a legally binding agreement between you (“Guest”) and Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED)(“Resort”, “we”, “us”, or “our”).
2. Reservations & Bookings
2.1 Booking Confirmation
All reservations are subject to availability and confirmation by the Resort. A booking is considered confirmed only when:
You receive a written confirmation email from Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED)
The required advance payment or deposit has been received and processed
Your booking reference number has been issued
2.2 Booking Requirements
To make a reservation, you must:
2.3 Advance Payment
Reservations require an advance payment as follows:
2.4 Payment Methods
We accept the following payment methods:
3. Check-In & Check-Out Policies
Standard Timings
Policy Time Details
Check-In 2:00 PM Standard check-in time
Check-Out 11:00 AM Standard check-out time
3.1 Early Check-In
Early check-in is subject to availability and the following charges apply:
Before 6:00 AM: 100% of room rate charged from previous night
6:00 AM – 11:00 AM: 50% of room rate
11:00 AM – 2:00 PM: Subject to availability, no charge if room is ready
3.2 Check-In Requirements
At check-in, all guests must provide:
4. Guest Conduct & Responsibilities
4.1 General Conduct
Guests are expected to:
4.2 Prohibited Activities
The following activities are strictly prohibited:
4.3 Occupancy
Room occupancy limits are strictly enforced for safety and comfort:
Standard Room: 2 adults
If any extra bed request kindly contact our reservation team for further assistance. (subject to availablity)
4.4 Identification
All guests must provide valid identification at check-in as required by Indian law. Guests refusing to provide identification will not be permitted to check in, and standard cancellation policies will apply
5. Property Rules & Regulations
5.1 Pets Policy
Pets are not allowed at Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) to ensure the comfort and safety of all guests and to protect our natural surroundings. This policy is strictly enforced.
5.2 Alcohol Policy
Guests may consume alcohol in their rooms or designated areas. Public intoxication or disorderly conduct may result in eviction without refund.
5.3 Children’s Safety
Parents/guardians are responsible for supervising children at all times. The resort is not liable for accidents or injuries to children.
5.4 Swimming Pool Rules
Pool hours: 7:00 AM – 6:00 PM
Children under 12 must be supervised by an adult
No diving in shallow areas
Swim wear mandatory (to wear Nylon Dress)
Food & Alcohol is not permitted near the pool area
5.5 Adventure Activities
Participation in adventure activities (zip-lining, trekking, etc.) is at your own risk. Guests must:
Sign liability waivers before participation
Follow all safety instructions
Disclose any medical conditions
Be within age/weight limits for activities
6. Liability & Disclaimers
6.1 Personal Belongings
The resort is not responsible for loss, theft, or damage to guests’ personal belongings. Please use the in-room safe for valuables. Any loss should be reported immediately to reception.
6.2 Property Damage
Guests are liable for any damage to resort property caused during their stay. Charges for repair or replacement will be deducted from the security deposit or billed separately.
6.3 Medical Emergencies
While we provide first aid assistance, guests are responsible for their own medical care and expenses. We recommend travel insurance. The nearest hospital is 2 km from the resort.
6.4 Natural Surroundings
Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) is located in a natural rainforest setting. Guests may encounter wildlife, insects, and natural elements. The resort takes precautions but cannot guarantee protection from all natural occurrences.
6.5 Limitation of Liability
To the maximum extent permitted by law, Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) shall not be liable for:
Indirect, consequential, or punitive damages
Personal injury or accidents (except due to gross negligence)
Weather-related cancellations or disruptions
Service disruptions due to technical failures or force majeure
7. Force Majeure
The resort shall not be held liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
Natural disasters (floods, earthquakes, storms)
Government actions or restrictions
Strikes, riots, or civil unrest
Pandemics or health emergencies
Power outages or utility failures
Acts of terrorism or war
In such events, the resort will make reasonable efforts to accommodate affected guests or offer alternatives. Refunds will be subject to our Cancellation Policy.
8. Modifications & Amendments
8.1 Booking Modifications
Changes to confirmed bookings are subject to availability and may incur charges:
Date Changes: Subject to availability and rate difference
Room Category Changes: Rate difference applies
Guest Name Changes: Permitted up to 7 days before arrival
Duration Changes: Reduction in stay may incur cancellation charges
8.2 No-Show Policy
If you fail to check in without prior notice, the entire booking amount will be forfeited, and the reservation will be automatically cancelled.
9. Photography & Media
The resort may use photographs or videos taken on the premises for marketing purposes. If you do not wish to be photographed, please inform our staff. Commercial photography or videography requires prior written permission from resort management.
10. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) and protected by copyright laws. Unauthorized use, reproduction, or distribution is prohibited.
11. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising from these Terms or your stay at Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) shall be subject to the exclusive jurisdiction of the courts in Kalpetta, Wayanad District, Kerala, India.
12. Dispute Resolution
In the event of any dispute, we encourage guests to first contact our management team to resolve the matter amicably. If a resolution cannot be reached, disputes may be referred to arbitration in accordance with Indian Arbitration and Conciliation Act, 1996.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These Terms, together with our Privacy Policy and Cancellation Policy, constitute the entire agreement between you and Mystery Maze Resort & Spa (RIFTHA PROJECTS PRIV ATE LIMITED) regarding your use of our services.